Ayse Koyun

Experience

1. Operations Manager

   Amazon

   Apr 2024 — Present

   Oversaw end-to-end inbound operations in an Amazon Fulfillment Center, leading a team of 7 direct reports and over 30 associates across multiple shifts. Managed daily inbound flow—including receiving, stowing, dock operations, and problem-solving—ensuring timely inventory availability while maintaining 97.5% stow accuracy-Drove continuous improvement initiatives across inbound processes by introducing a new framework for the decanting process, resulting in a 20% increase in throughput and a 47% reduction in processing time. Created a scheduling and location-tracking tool for trailers, significantly reducing the time spent searching for trailer locations by 70%-Collaborated cross-functionally with HR, Finance, IT, ACES, and Safety to launch the Pallet Audit Pilot Program, which increased inbound efficiency by 21% year-over-year and reduced rework errors by 40%-Led safety programs across all areas, achieving zero OSHA-recordable incidents for over 12 months through proactive audits and daily huddle reinforcements-Utilized real-time data tools (Labor Track, FC Tools, ATS) to monitor inbound KPIs, resolve bottlenecks, and drive continuous improvement initiatives aligned with Amazon’s leadership principles. Improved inbound TPH (throughput per hour) by 35%. Led daily standups, Gemba walks, and project review meetings to ensure alignment across safety, quality, and productivity goals. Drove -Lean and Kaizen initiatives to reduce bottlenecks and aged inventory through process mapping and stakeholder collaboration.Skills: Slack, Asana, Quip, Lean, Six Sigma, Kaizen, 5S, Value Stream Mapping,5 Whys, Excel, Project Planning & Execution, Data Analysis & Reporting, Workflow Optimization, Resource & Capacity Planning, Process Mapping & SOP Development, Risk Management & Mitigation, Cross-Functional Collaboration, Team Leadership & Coaching, Stakeholder Communication, Problem Solving & Root Cause Analysis,Time & Priority Management, Change Management.

Education

• Bellevue College

  Associate of Arts and Sciences - AAS

  2018 — 2020

• University of Washington

  Bachelor of Arts - BA

  2020 — 2023