Steve Ayres

Senior Crm System Manager @Cognism

Stoke-On-Trent, GB
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Aug 2025 — Present

Senior Crm System Manager @Cognism

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Caverswall, GB

EDUCATION

2002 — 2003

Babington Business College

Customer Administration and Business Studies

SKILLS

SlaItil CertifiedPolice OfficersData MigrationPerformance ManagementItilCorporate CommunicationsHeavy LiftingTraining FacilitationPowerpointMicrosoft ExcelRequirements GatheringService DeliveryTechnical SupportBusiness AnalysisPresentationsDatabase DesignSystems AnalysisGovernanceBusiness Process ImprovementService DeskDatabasesRelationship ManagementIntranetProcess ImprovementProject DeliveryBusiness Relationship ManagementSage CrmBusiness RequirementsJiraCustomer ServiceReporting & AnalysisIT Service ManagementVisioPmoTopdeskAccess DatabasePerformance ReportingDatabase AdministrationPrince2

ABOUT STEVE AYRES

A positive and confident ITILv3 and Prince2 qualified IT & SaaS professional specialising in Advanced CRM administration and management (Salesforce certified), CPQ, advanced Flow Building & Automations, System Integrations, Team Management & development, process mapping / improvements and service performance management. Demonstrating a proven ability to identify areas of improvement and implementing the necessary solutions to add increased value.Thrives on effective teamwork in a fast paced and challenging environment utilising a methodical and structured approach to problem solving, with a passion for offering an exceptional world class of customer service as well as developing and supporting others. Highly adaptable with a proven ability to take a step back and consider a holistic view of an account or situation to achieve the best strategy or approach. An enthusiastic and energetic “riser” to challenges, whilst bringing a creative and effective visual flair to communications and the ability to dynamically tailor these to the relevant target audience.

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Steve Ayres — Senior Crm System Manager at Cognism in Stoke-On-Trent, GB | Unifers