Ayodeji Fashola

WORK HISTORY

EDUCATION

ABOUT AYODEJI FASHOLA

Certified product manager with over 10 years of experience managing complex global products. I have led global cross-functional teams to deliver successful products that drive revenue growth, increase user engagement, and improve customer satisfaction. I have a proven track record of developing and executing product strategies that align with the organization\'s vision and goals, as well as the market and user needs.Industry Experience: Finance - Payments/Money movement, Consumer Lending, Consumer Goods and Services, Consumer ServicesTechnical Skills & Tools: Tableau, PowerBI, SAS, SQL, PostgreSQL, MySQL, Excel modeling, Rally, Confluence, Figma, Mural, Miro, Jira, Hotjar, Microsoft Azure Dev Ops, Agile & Waterfall methodologies, Core Competencies: Agile Product Management (Scrum & Kanban), Product Design, Product Strategy, Product Analytics, Product Roadmap development, Data analysis, Data Visualization, Market research, Product Development Lifecycle, UX Research, A/B Testing and Optimization, Product Ideation and Innovation. Customer Journey Maps, Tracking Metrics (Average Revenue Per User (ARPU), AHT, MAU, CSAT, MSAT, Retention rate, Churn rate, etc) Workshop Facilitation, Design Thinking, Strategic Communication, Stakeholder Management, Presentation skills, Relationship Management, Risk Management, and Cross-functional team leadership.Currently, I am the Lead Product Manager for Nike Exchanges, where I create and optimize the digital experience for Nike\'s consumer services through design thinking and agile methodologies. I manage an annual business of approximately 80 million USD and focus on creating a frictionless and stress-free end-to-end exchange order experience on all platforms, such as Nike.com, Nike App, contact centers, and social media. I also spearheaded the development and launch of a cloud-based tool for Nike\'s consumer service agents, which reduced the average handle time by 15% and increased the customer satisfaction rate by 20%.My purpose is clear: to build products that provide a complete, relevant, impactful solution and experience for users, and that add value to the organization. Some of the values I embody that define my work include empathy, continuous improvement, and resiliency. I am also actively involved in leading community efforts on STEM and leadership mentorship programs, as well as diversity and inclusion initiatives. I am excited to bring my skills and expertise to a dynamic organization that values innovation, collaboration, and excellence.