Aymara Plazas Sanjuanelo
Technical Team Manager @Movate
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WORK HISTORY
Technical Team Manager @Movate
Barranquilla, CO
Role Leading in daily engineer support.• Ensure KPIs performance to be on target.• Support designated engineers with any special requirement.• QA Calibrations. • Backlog Scrubbing. • Escalations Handling. • New Hires Interview Process. • Coordinate, design and execute Action plans with offenders of KPIs.• Handle customer escalations related to customer service provided and ensure actions are taken towards a timely resolution.• Motivate and contribute with the professional development of engineers in charge.• Coordinate schedules, call slots and available timing for trainings of the engineers.• Prepare weekly meetings to present KPIs to Vendors. • Deliver Performance Appraisal to every 6 months to track engineer\'s development and progress in the account.• Prepare and be responsible of engineer’s payroll.• Any other duties as required
EDUCATION
Universidad Simón Bolívar
Tecnologa en Gestion Portuaria y Logistica de Transporte
ABOUT AYMARA PLAZAS SANJUANELO
Tecnologa en Gestion Portuaria y Logística, con experiencia y habilidades en el área de manejo de grupos. Más de 10 años de experiencia en canales de atención al cliente, de los cuales 4 han sido en posiciones de liderazgo. Conocimiento de equipos Cisco y Aruba.
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