Ayman Zayat
Senior Produktmanager @PŸUR | Tele Columbus
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WORK HISTORY
Senior Produktmanager @PŸUR | Tele Columbus
Berlin, DE
Built an AI-driven chat assistant for troubleshooting, focusing on automation, scalability and customer experience:• Drove KPI-based product development using AI, increasing zero-touch resolution and reducing support calls by 20%, resulting in significant cost savings• Introduced automated troubleshooting features for fiber diagnostics and TV box repair, allowing customers to solve issues in self-service and cutting reliance on call centers.• Enhanced the chat experience with GPT-powered dialog flows, reducing drop-offs and making troubleshooting more intuitive.
EDUCATION
Technische Universität Berlin
Bachelor of Science, Computer Science
ABOUT AYMAN ZAYAT
Over the past 9 years I’ve worked across AI, FinTech, PropTech and Automotive,I focus on creating digital products that deliver real impact for customers and measurable value for businesses.What excites me most is turning complex challenges into simple, scalable solutions — designing products that drive both business growth and user satisfaction.For me, product management is about more than shipping features: it’s about building solutions that people truly use and value, while helping companies grow in a sustainable way.
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