Ayman Rashad
Senior Program Manager | Customer Success & Delivery Leader | SAAS & Enterprise Programs | CSAT, SLA, P&L Ownership | Process Improvement | Stakeholder Management | Cross Functional Leadership
- Role
- Customer Success Delivery Manager at TECHADEMY
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Ayman Rashad
Senior Program & Customer Success leader with 9 years of experience owning large-scale programs across SaaS, EdTech, Data, Analytics, and Engineering domains.I specialize in end-to-end program ownership, enterprise customer success, and cross-functional delivery, translating business goals into measurable outcomes such as CSAT, SLA adherence, revenue protection, and cost optimization.What I bring:• Ownership of ₹30+ Cr annual portfolios across B2C and Enterprise programs• Improved CSAT/NPS from 4.0 → 4.6 through governance, feedback loops, and execution rigor• Achieved 95%+ SLA adherence and reduced escalations by 25–30%• Delivered 7–8% cost optimization using data-driven planning and vendor managementKnown for CXO-level stakeholder management, structured execution, and driving programs from ambiguity to scale.
Experience
Customer Success Delivery Manager
Jun 2025 — Present · Bengaluru, IN
Enterprise Customer SuccessPrimary SPOC for enterprise clients, owning delivery, satisfaction, and renewals.Translated client business goals into success KPIs and deployment-readiness metrics.Program Ownership & GovernanceLed program governance, risk management, milestone tracking, and executive reporting.Partnered with trainers, ID, platform, and operations teams to improve outcomes.ImpactReduced escalations by 25–30%Improved CSAT from 4.2 → 4.6Achieved 95% SLA adherenceReduced cost per learner by 7%
Education
VIT UNIVERSITY
Master of Computer Applications (MCA), Computer Programming, Specific Applications
2014 — 2016
Skills
- Research
- Html
- C
- C++
- Php
- Sql
- Microsoft Word
- Powerpoint
- Microsoft Excel
- Microsoft Office
- Management
- Leadership
- Java
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