Ayman Ramadan

About Ayman Ramadan

Strategy & Planning leader with deep expertise in Workforce Management, capacity planning, and large-scale operational transformation. I specialize in solving complex business problems through data-driven decision-making, cross-functional collaboration, and end-to-end ownership of strategic initiatives.Throughout my career, I’ve led high-impact programs across forecasting, scheduling, real-time operations, performance analytics, and process optimization, often in environments with ambiguity, rapid growth, and competing priorities. I’m comfortable operating as a senior individual contributor, partnering closely with executive leadership while remaining hands-on in analysis, modeling, and execution.I bring a strong track record of- Designing and scaling workforce planning frameworks that improve efficiency, service levels, and cost outcomes- Translating complex data into clear insights that influence leadership decisions- Leading cross-functional initiatives across Operations, Analytics, Product, Engineering, and Support- Building foundational WFM infrastructure, dashboards, and operating models from the ground upI’ve also led and developed teams across multiple locations and functions, with a focus on coaching, mentoring, and empowering talent whether through direct people leadership or influence without authority.I’m motivated by challenging, high-impact problems, enjoy working in fast-paced environments, and thrive where strategic thinking and hands-on execution go hand in hand. I’m committed to continuous improvement, learning, and delivering meaningful business results.

Experience

1. Manager, Business Operations & Strategy

   Travis Credit Union

   Feb 2026 — Present · Vacaville, CA, US

   Leading strategic operations, cross-functional planning, performance management, and member experience for the Contact Center. Driving alignment, workforce strategy, KPI governance, and process improvements.

Education

• Ain Shams University

  Bachelor's degree, Law

  2004 — 2009