Aylin A.
Early Resolution Officer @Bc Ombudsperson
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WORK HISTORY
Early Resolution Officer @Bc Ombudsperson
Victoria, BC, CA
Conducts complaint and enquiry analysis by interviewing complainants & reviewing complaint forms-Summarizes & documents complaints & communications in the case tracking database system -Researches relevant policies, procedures and applicable legislation to analyze complaints -Exercises discretion to determine whether a complaint should be escalated to the investigations team
EDUCATION
Orta Doğu Teknik Üniversitesi / Middle East Technical University
Bachelor of Science - BS
Middle East Technical University
Bachelor of Science (B.S.)
Massachusetts Institute of Technology
Innovation, Entrepreneurship and Leadership
Sabancı Üniversitesi / Sabanci University
Master of Business Administration - MBA
ABOUT AYLIN A.
10+ years of experience in multinational companies including cement, oil & energy, hotel/hospitality/tourism industries. Skilled auditor who worked in engineering, quality control, internal audit, finance & accounting areas in cross-functional teams. Enthusiastic w/ proven track records of accomplishments - actively participated in assignments in Turkey & Europe. Established Business Expense function & composed related procedures for eliminating illegitimate expenses as Business Expense Analyst. Improved risk-based audit methods, compliance, working papers and internal controls. Revealed frauds and took actions. Acted as business advisor to Board of Directors by reporting control deficiencies, operational audit findings & recommendations. Prevented cash losses & escalated income by 8%. Showed exceptional interpersonal, communication & multitasking abilities.
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