Ayleen Gonzalez
Senior Operational Resilience Manager Chief Operating Office @Lloyds Banking Group
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WORK HISTORY
Senior Operational Resilience Manager Chief Operating Office @Lloyds Banking Group
Key Responsibilities:Lead the continuous improvement, oversight and embedding of Resilience by DesignWork across Platforms and with Architects to bring resilience challenges to lifeUnderstand Resilience by Design and become a subject matter expert, working across the resilience teams in Technology, Data, Supplier, People, Property and Security.Identify the operational resilience impacts from within the Group’s change portfolio, focussed on our most material changes, and shape and define strategies, policies and frameworks across the Group to manage and mitigate theseBuild awareness and educate on Operational Resilience and its implications to changeWork collaboratively across the organisation and externally to share and ensure the delivery of best practiseEssential Skills & Experience:Working knowledge and experience in operational resilience and implementing resilience strategies with a practical understanding of financial services regulatory requirements;Customer-centric mindset and ability to understand sophisticated issues quickly to provide appropriate challenge to SMEs to influence decision making;Has strong influencing and communication skills with an ability to explain sophisticated topics in a succinct manner including to senior executives;Encourages others and has a strong background of working with multiple people to deliver sophisticated outcomes on timeBe a proactive self-starter who is organised and has the ability to plan and prioritise activities
EDUCATION
The University of Edinburgh
Doctor of Philosophy - PhD, Politics and International Relations
Universidad de Chile
Master in Management and Public Policies , Non-Profit/Public/Organizational Management
The University of Edinburgh
Doctor of Philosophy - PhD candidate, Human Geography
Universidad de Chile
Agronomist engineer, Agricultural Engineering
ABOUT AYLEEN GONZALEZ
Accomplished Senior Professional with nearly two decades of experience. Passionate addressing operational challenges and reducing risks, I am savvy in operational resilience, particularly within the financial services sector. Specialising in project management and strategy implementation. Proven ability to transform operational culture, manage and promote resilience projects, and collaborate across technology platforms. Currently a Senior Project Manager driving resilience-focused initiatives.With a background in Agricultural sciences, a Ph.D. in Politics and International Relations and a resilience mindset, I bring a unique blend of expertise for risk management. My career journey has equipped me with a deep understanding of social, environmental, economic and political dynamics, particularly within the finance sector, which I seamlessly integrate into my project management approach. Passionate about continuous improvement and fostering a resilience culture, eager to contribute in operational resilience efforts. My strong analytical skills and strategic mindset enable me to develop innovative solutions and effectively mitigate risks to ensure project success. As a collaborative leader and effective communicator, I thrive in dynamic environments and excel at building strong relationships with stakeholders to drive project outcomes. I am passionate about leveraging my diverse skill set to deliver high-impact projects that drive sustainable growth and positive change.
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