Ayla Juffo
- Role
- Senior Global Escalation Manager at Splunk
- Location
- Dallas-Fort Worth, TX, US
- LinkedIn followers
- 500 followers
About Ayla Juffo
Senior influential change and growth leader, creating simple and scalable business…
Experience
Senior Global Escalation Manager
Apr 2023 — Present
Analyze escalation trends and produce strategic recommendations to proactively address systemic issues. • Manage and drive the response and coordination between both the customer and internally to key stakeholders and senior leadership. • Govern Escalation Process to ensure compliancy across the organization, provide guidance to stakeholders on areas of opportunity. • Project Manage uncertainties and Executive Level Escalations.
Education
The University of Texas at Dallas
Bachelor of Science - BS, Information Technology and Systems / Business Intelligence and Analytics
Skills
- Microsoft Word
- Project Management
- Vendor Management
- Microsoft Office
- Microsoft Excel
- Team Building
- Management
- Business Intelligence
- Public Speaking
- Research
- Leadership
- Customer Service
- Microsoft Powerpoint
- Inventory Management
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