Ayla Griggs

About Ayla Griggs

Customer experience focused Enterprise Solution Engineer with a deep background in retail and over 10 years in strategic account experience from SMB, mid-market to super Tier-1. I have been recognized for value selling, strategic account relationship management, flexibility in complex sales processes, leadership, mentorship and being a proactive problem solver. My focus has been on the omnichannel customer experience with an excellent knowledge of underlying systems and the enterprise ecosystem. I approach every sales engagement with a sharp perception of the customers’ needs with the drive and commitment to build and demonstrate the best solution. I am a lifelong learner and have a history of quickly onboarding to contribute immediate value to solutions organizations. I strive to elevate those I work with and love to work in a collaborative environment. My commitment to delivering value, fostering innovation, and building enduring client relationships is central to my responsibilities, all while keeping the unique challenges and opportunities of my clients at the forefront of my solutions.

Experience

1. Lead Solution Engineer

   Salesforce

   Dec 2019 — Present · Milwaukee, WI, US

   Key technical and strategic advisor specializing in providing tailored and innovative solutions that address our clients\' unique business challenges. I play a pivotal role in the pre-sales process to understand customer needs and develop tailored solutions that leverage Salesforce\'s cutting-edge technology stack while ensuring maximum ROI and simplicity.Sales Cloud, Service Cloud, Marketing Cloud, CDP, Digital Engagement, Einstein AI, Analytics and more. Responsible for:• Technical Expertise: Leverage my extensive knowledge of Salesforce products, services, and industry best practices to architect solutions that align with our clients\' goals. • Consultative Approach: Engage with customers to analyze their existing systems, workflows, and objectives to identify pain points and opportunities for improvement with in-depth consultations.• Solution Design: Design and present comprehensive, customer-focused solutions that address immediate needs and align with long-term business strategies. Solutions often involve complex data integrations, process automation, and customized applications.• Demonstrations: Create interactive demos to showcase how Salesforce technologies can solve specific customer challenges and help customers visualize the value.• Education and Training: Designed and delivered internal onboarding and training for new hire colleagues as well as ongoing knowledge transfer to enable customers to make the most of Salesforce technologies and promoting user adoption• Collaboration: Cross-functional teaming, including Sales, Product Management, and Customer Success, to ensure a cohesive and effective approach throughout the sales cycle and solution implementation and to enhance the solution roadmaps to reflect the industry trends encountered in the field.• Continuous Learning: Stay up-to-date with the latest trends and product updates. This ensures that our solutions remain at the forefront of innovation while remaining accessible and cost-effective.

Education

• VENUSA

  Spanish language

  2006 — 2006

• University of Minnesota

  BA, M: Global Studies m: Spanish, Korean, General Management

  2004 — 2008

Skills

• Sales Process
• Epicor
• Management
• Retail
• Project Management
• Business Analysis
• Salesforce.com
• Leadership
• Business Development
• New Business Development
• Marketing
• Team Leadership
• Erp
• Strategic Planning
• Product Management
• Sales
• Manufacturing
• Enterprise Software
• Sales Operations
• Crm