Ayesha Fathima

Salesforce Administrator @Yodel Yodel Delivery Network Ltd

Key Responsibilities:Serve as the primary point of contact for Salesforce incidents and requests, including user management, security, data management, customization, flows and AnalyticsTroubleshoot and resolve issues related to Salesforce configuration, workflows, and approval process.Collaborate with cross-functional teams to gather requirements and implement Salesforce solutions that meet business needs.Maintain and update user profiles, roles, and permissions to ensure data security and access control.Develop and maintain documentation related to Salesforce processes, procedures, and best practices.Conduct user training sessions to onboard new users and provide ongoing support and education.Engage with stakeholders to gather feedback, prioritize enhancements, and drive adoption of Salesforce capabilities.Utilize Salesforce Flows for process automation, including debugging, error handling, and migrating workflow rules and processes into flows.Design and create reports and dashboards to provide actionable insights and support data-driven decision-making.