Ayaovi da Cruz
Billing Support Lead @Linkedin
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WORK HISTORY
Billing Support Lead @Linkedin
Omaha, NE, US
EDUCATION
Bellevue University
Bachelor’s Degree, Business Administration and Management, General
Lycée de Tokoin,Lomé-TOGO
High School, General Studies: Languages and Philosophy
American Public University System
Master’s Degree, Environmental Policy & Management
SKILLS
ABOUT AYAOVI DA CRUZ
As the Billing Support Lead at LinkedIn, I assist a team of analysts who handle complex billing issues and disputes for our global customers across various platforms and products. I have more than eight years of experience in e-commerce and financial industry, and I am skilled in process improvement, customer satisfaction, Dynamics, and Salesforce.com.I have successfully completed several projects to streamline workflows, reduce errors, and increase efficiency, resulting in improved customer retention and loyalty. I am also passionate about environmental policy and management, and I hold a master\'s degree in this field from American Public University System. I am a certified 40 HOUR HAZWOPER, and I aspire to make a positive impact on the environment and society. My goal is to leverage my skills and experience to support LinkedIn\'s mission and vision, and to grow as a leader and a professional.
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