Ayaovi da Cruz

Billing Support Lead @Linkedin

Omaha, NE, US
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Aug 2021 — Present

Billing Support Lead @Linkedin

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Omaha, NE, US

EDUCATION

N/A

Bellevue University

Bachelor’s Degree, Business Administration and Management, General

N/A

Lycée de Tokoin,Lomé-TOGO

High School, General Studies: Languages and Philosophy

N/A

American Public University System

Master’s Degree, Environmental Policy & Management

SKILLS

Microsoft OfficeCustomer SatisfactionCustomer ServiceLeadershipCall CentersE-CommerceManagementPaymentsFinancial ServicesChargebacksProcess ImprovementBankingFinancial RiskCreditSalesforce.comAccessPayment Card ProcessingFraudCredit CardsRisk ManagementE-PaymentsAccounting

ABOUT AYAOVI DA CRUZ

As the Billing Support Lead at LinkedIn, I assist a team of analysts who handle complex billing issues and disputes for our global customers across various platforms and products. I have more than eight years of experience in e-commerce and financial industry, and I am skilled in process improvement, customer satisfaction, Dynamics, and Salesforce.com.I have successfully completed several projects to streamline workflows, reduce errors, and increase efficiency, resulting in improved customer retention and loyalty. I am also passionate about environmental policy and management, and I hold a master\'s degree in this field from American Public University System. I am a certified 40 HOUR HAZWOPER, and I aspire to make a positive impact on the environment and society. My goal is to leverage my skills and experience to support LinkedIn\'s mission and vision, and to grow as a leader and a professional.

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Ayaovi da Cruz — Billing Support Lead at Linkedin in Omaha, NE, US | Unifers