Ayao Emilio Ketoh

System Engineer @McKesson

Atlanta, GA, US

Managed over 50 Windows-based servers (2012R2/2016/2019) in a hybrid Azure enterprise infrastructure supporting critical business operations. • Lead technical operations for enterprise IT infrastructure, including Windows Server administration, Active Directory, VMware ESXi virtualization, and Office 365Utilized SCCM and Tanium for monthly patch deployment, inventory control, and automated compliance reporting. • Manage full ERP lifecycle (Global Shop Solutions) including server builds, migrations, licensing, upgrades, database connectivity (Actian PSQL/Zen), and client deployments • Serve as primary onsite IT contact, providing Tier support and managing escalations while balancing long-term infrastructure modernization projects. • Provide advanced backup and disaster recovery support with Veeam, including troubleshooting VMDK file corruption, monitoring backup failures, and coordinating with third-party vendors. • Coordinated hardware refreshers, asset disposals, and redeployments in line with lifecycle policies. • Managed Active Directory accounts, security groups, and password resets, created and modified Group Policies. • Administered Office 365, including Exchange Online and Teams; handled mailbox creation, permissions, and access troubleshooting. • Diagnosed and resolved network issues involving firewalls, switches, VPNs, and wireless access points. • Provided in-depth support for Windows 10/11 system configurations, upgrades, driver issues, and patching.

Interactive College of Technology-Chamblee

Bachelor's degree, Information Technology