Ayantika Roy

About Ayantika Roy

Started with code, landed in calls—because why fix just bugs when you can fix confusion too?Currently working as an Academic Counselor, helping students choose the right educational path and guiding them toward long-term career goals. I turn \"I’m not sure\" into \"Let’s do this\"—one meaningful conversation at a time.Previously built a Communication Enhancement Platform using React, Flask, and deep learning to help users ace interviews without the classic “umm.” panic. Somewhere along the way, I discovered I love talking to people as much as I love building for them.What I bring to the table: Sales Skills: Prospecting, Cold Calling, Objection Handling, LSQ Management, Rapport Building Tech Stack: React, Node.js, MongoDB, MySQL, Flask, REST APIs, Deep Learning (NLP) Creative Edge: UI/UX Design, Visual Storytelling, Art, Reading (and redesigning apps in my head for fun)When I’m not closing deals or debugging logic, I’m sketching, reading books, or obsessing over micro-interactions on websites.If it involves building, selling, or designing something with real impact—I’m in. Let’s connect: a••••••••@gmail.com

Experience

1. Senior Technical Support Consultant

   Firstsource

   Oct 2025 — Present · Bengaluru, IN

   Deliver advanced technical support for Sky Q, specializing in Broadband, Talk, and TV services.• Provide billing and account support for Sky Glass, Sky Stream, and Sky Mobile customers.• Handle complex troubleshooting, service activations, and escalations with high first-call resolution.• Drive sales and priority conversions through consultative selling and retention strategies.• Consistently meet KPIs including CSAT, quality, AHT, and sales targets.• Contribute to revenue growth while ensuring compliance and excellent customer experience.

Education

• MCKV Institute of Engineering

  Bachelor of Technology - BTech, Information Technology

  2021 — 2025