Ayanna Shanks
Deal Desk Manager, Renewal Desk Manager @SaaS Industry, Long-term Customer Relationships, CRM
- Role
- Business Operations Manager at Sheba Consulting
- Location
- New York, NY, US
- LinkedIn followers
- 500 followers
About Ayanna Shanks
With a proven track record at Kaltura, I have closed $12MM in ACV renewal revenue, exemplifying expertise in customer relationship management and business operations. My focus has been on delivering strategic operations leadership to enhance efficiency across various business groups. The core of my professional ethos is to optimize processes and spearhead renewal best practices.Collaborating closely with Sales and Customer Success teams, we\'ve fine-tuned global renewal processes, contributing to increased sales productivity and retention. My role extends to training new Customer Success Managers and standardizing engagement rules, ensuring their effective implementation in and beyond Salesforce. This strategic approach to operations and customer engagement has been central to achieving business objectives.
Experience
Business Operations Manager
Jan 2021 — Present · New York, NY, US
Deliver strategic operations leadership to drive efficiency across multiple business groups, including, but not limited to Project Management, Business Operations and Human Resources.
Education
St. Joseph's University New York
Certificate, Professional Human Resource Management
2008 — 2008
Long Island University
Certificate, Paralegal
1997 — 1998
Brooklyn College
Master of Science - MS, Education
2020
Society for Human Resource Management
Certificate, HR Generalist
2001 — 2001
The City College of New York
BA, Liberal Studies minor in Labor Studies
2000
Skills
- Contract Negotiation
- Negotiation
- Recruiting
- Long-Term Customer Relationships
- Hris
- Management
- Employee Relations
- Strategic Planning
- Customer Relations
- Human Resources
- Sales
- Project Management
- Benefits Administration
- Salesforce.com
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.