Ayan Das

About Ayan Das

Creating sustainable value for all stakeholders by leveraging process excellence, digital transformation, customer centricity, stakeholder engagement, and fiscal discipline.# 25+ years of rich and diverse experience in IT and BFSI in leadership, operational, consulting and customer success roles # Track record of meeting KRAs using levers of methodical planning and robust execution with a firm focus on stakeholder engagement.# Rich diversity of experience- Leading customer success for Commverse, streamlined and scaled enterprise-wide risk management for a leading global food corporation, enabling accurate and timely position reporting for 90+ business units catering to 80%+ trading books across major commodity asset classes- Led customer success globally at Eka, helping commodity trading and manufacturing organizations (including several Fortune 500 companies) manage their trading operations & risk better, leading to enhanced revenues and profitability. Close interaction with user groups, business sponsors, and client IT teams led to the identification of multiple cross-sell and upsell opportunities and enhanced user adoption and acceptance- Double-digit improvement in NPS resulting in 4X growth in ARR in 8 years @ Eka. Initiated, led and scaled the CSAT program, enabling accurate and effective capture of the voice of the customer, analysis and action taken thereon, including continuous improvement made in user onboarding, technical support, UI/UX, technical and functional product enrichment- scaling up the support COE (10x) for Finastra, servicing 45 of the top 50 global investment banks (e.g. Credit Suisse, JPMC, Morgan Stanley, Merrill Lynch, Wells Fargo, Banco Santander, Commerzbank, Deutsche Bank) being responsible for customer satisfaction, people management, process compliance- Built lending module for BankFusion core banking application for Finastra, thereby retaining customer base and winning new logos like the first customer in Mexico- Led onshore/offshore business analysis and development of payment portal for UOB covering multiple SEA countries like Singapore, the Philippines, Indonesia, and Vietnam- Mortgage software benchmarking for leading European bank @ Accenture- Single biggest mortgage fraud investigated and resolved for Standard Chartered Bank- Largest collateral management assignment in the industry for ICICI Bank- India\'s first digital lending project - setting up a centralized credit underwriting team @ GE Money

Experience

1. Senior Director of Customer Success

   Commverse Global

   Jun 2022 — Present · New Delhi, IN

   Led customer success for an enterprise risk management project for a leading global food corporation.Significant improvement in CSAT, SLA adherence, and user engagement with a distributed, virtual team.Implemented ETRM for a leading Baltic energy company, digitally transforming their trading and risk management.Implemented ETRM for a leading LATAM renewable energy company across 6 countries, dozens of generation assets and several hundred PPAs.

Skills

• Underwriting
• Pre-Sales
• Management
• Bfsi
• Strategy
• Business Process
• Group Presentations
• Customer Relationship Management (Crm)
• Business Relationship Management
• Credit
• Process Management
• Relationship Management
• Interpersonal
• Financial Risk
• Core Banking
• Cultural Awareness
• Operational Risk Management
• Banking
• Team Management
• Retail Banking
• Virtual Teams
• Fraud Investigations
• Product Management
• Process Improvement
• Vendor Management
• Customer Service
• Staff Mentoring
• Risk
• Planning
• Business Analysis
• Global Delivery
• Strategic Leadership
• Business Strategy
• Capital Markets
• Leadership