Ayana Williamson
- Role
- Help Desk Specialist at ServiceSource
- Location
- Hampton Roads, VA, US
- LinkedIn followers
- 500 followers
About Ayana Williamson
Motivated professional with a strong background in customer service and a successful…
Experience
Help Desk Specialist
Oct 2023 — Present
Perform a variety of help desk services including administrative work and customer contact support by providing telephonic and web-based support-Provide effective customer support services including technical advice, trouble analysis problem resolution, general information, systems support, courseware access, customer records maintenance, data entry, problem detection, and DL courseware enrollments-Utilize knowledge of personal computers, VPNs/networks, Microsoft Office Suites (version 7 and above) and Internet Browsers to resolve issues -Adhere to the contractual standards and metrics established by the Department of Defense for Army contracts -Maintains records, logs, and reports of assistance.
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