Ayana George

Technical Support Engineer (T2) @Check Point Software

Ottawa, ON, CA

Assist in the maintenance, patching, and upgrade of Check Point firewall infrastructure-Provide technical support for Check Point firewalls, VPNs, NAT, IPS, and other security products, including log analysis and issue remediation-Diagnose and troubleshoot complex technical issues by analyzing network traffic and logs-Guide customers through configuration and policy management, including Software Blades, firewall rules, and VPN setups-Document and escalate advanced or unresolved issues to Tier 3 support, ensuring a clear handoff with detailed technical context-Manage and resolve support requests through phone, email, and chat, maintaining timely and professional communication-Work cross-functionally with internal teams to improve tools, documentation, and support processes-Participate in a 24/7 on-call rotation to support critical customer environments outside of standard business hours-Contribute to the implementation and optimization of security policies and best practices.

Lambton College

Post Graduate Diploma , Wireless Networking

Mahatma Gandhi University

Bachelor of Technology (B.Tech.), Electronics and Communications Engineering

NPowerCanada

Junior Security and QA Analyst Program

APJ Abdul Kalam Technological University

Master of Technology (M.Tech.), VLSI and Embedded System