Ayana Dutta

About Ayana Dutta

Dedicated and detail-oriented ecommerce professional with 5 years of experience driving customer satisfaction, quality excellence, and compliance. Proven track record in- Customer Support: Resolved customer inquiries, ensuring timely and effective issue resolution- Quality Analysis: Conducted thorough transaction monitoring, identifying areas for improvement and implementing process enhancements- KYC Analysis: Currently utilizing expertise to verify customer identities, preventing fraud and ensuring regulatory compliance. Skilled in- Customer relationship management- Quality assurance and control- Risk management and compliance- Problem-solving- Team collaboration and communication- Document Verification and Analysis- Background Checks and Investigations- Attention to Detail and AccuracyCommitted to leveraging expertise to optimize ecommerce operations, enhance customer experiences, and drive business growth.

Experience

1. Rco Risk Control Analyst

   Amazon

   Jul 2025 — Present

   Identifying suspicious activity and reporting to regulators to keep perpetrators off the platform and meet regulatory obligations. Investigating transactions involving data mining and analyzing, deep diving and make decisions applying analytical skills.

Education

• WEST BENGAL STATE UNIVERSITY

  Bachelor's degree, Biology/Biological Sciences, General

  2014 — 2017

• Sarojini Naidu College For Women

  B.Sc. General

  2017

• Xavier's English School

  High School Diploma

  2012 — 2014