Ayan de

About Ayan de

Strategic leadership, transition management and operations professional with experience in efficiently devising & validating operational strategies ensuring optimum client satisfaction and business growth in line with corporate goals. Offering 10 years of experience in operations, program management, process re-engineering, operational consulting and team management. I am an expert in program coordination which is coupled with the ability and skill in providing value in end-to- end delivery of business strategy and organizational transformation. I am well experienced in utilizing best practices to carry out business process analysis, process measurements and change management activities. My experience in conducting customer requirement assessments, strategic planning, conducting competitor analysis and devising effective plans has helped me in achieving set business objectives. I bring along proficiency in establishing growth strategy, setting priorities and making schedule adjustments to meet timely delivery of goals. I am deft at establishing budgets in tune with corporate strategies for achieving business targets. I have acquired expertise in taking the lead in resolving critical problem areas and delivering on organization/customer commitments. I have worked with teams/ colleagues of varied backgrounds. I believe in innovation and have successfully applied that to the business models to deliver optimum outcomes. Relationship building is the key and I believe this has helped me identify opportunities, develop focus and provide customized solutions seamlessly

Experience

1. Operations Manager

   TDCX

   Jan 2022 — Present · Hyderabad, IN

Education

• Guru Teg Bahadur Public School, Durgapur

  Intermediate

  2000 — 2002

• JSS College of Physiotherapy

  B.P.T, Physiotherapy

  2002 — 2007

• Indian Institute of Management, Calcutta

  Advance Program in Data Sciences, Data Processing

  2017 — 2018