Ayan Datta

About Ayan Datta

I am a motivated and result-oriented professional with over 7 years of diverse experience in Customer Service Management, Technical Support, and Team Leadership. Throughout my career, I have consistently demonstrated a keen interest in data science, cloud technologies, and automation testing. My ability to build positive rapport, inspire trust, and guide teams towards achieving organizational goals has been a cornerstone of my success. As a strong facilitator, I excel at working cross-departmentally with co-management and top-level leadership, fostering collaboration and driving results.My journey in the industry has been marked by continuous growth and progression. Starting as a Technical support, I quickly advanced through roles such as Technical Support Engineer L2, Remote Support Engineer, and Service Desk Analyst, gaining valuable technical expertise and leadership capabilities along the way. Currently, I serve as a Team Lead – Last Mile at RXO, where I lead a dedicated team in resolving daily tickets, managing escalations, and maintaining high standards for SLA and CSAT.One of my key strengths lies in client management, where I have served as the primary point of escalation for high-level client questions, needs, wants, and complaints. I am passionate about delivering superior customer interactions by carefully listening to issues, requirements, and requests to provide customized solutions. As a practiced troubleshooter, I possess excellent diagnostics and repair abilities, along with a strong attention to detail and methodical approach. I specialize in boosting system performance by thoroughly evaluating and correcting different hardware and software issues. Additionally, I am an effective communicator with excellent relationship-building and interpersonal skills. My strong analytical, problem-solving, and organizational capabilities, coupled with a flexible and detail-oriented attitude, have contributed to my success in various roles.My technical toolkit includes proficiency in C language and ASP.NET, complemented by hands-on experience with manual and smoke testing. I am well-versed in API management, REST API management, and mail delivery protocols, with expertise in troubleshooting Outlook issuesI have well versed experience in storage systems, protocols, disaster recoveryI am learning Devops with AwsWorking and learning live projects!#CustomerServiceManagement #TechnicalSupport #TeamLeadership #CloudTechnologies #LeadershipSkills #ClientManagement #TeamManagement#SQl#RestAPI#Incident management#Server backups

Experience

1. Customer Service Specialist

   TP

   May 2025 — Present

Education

• University of Mumbai

  B. Sc (IT), Information Technology

  2009 — 2012

• Auckland University of Technology

  Postgraduate Degree, Computer and Information Sciences, General

  2015 — 2017

• Lords Universal College

  Bachelor of Science