Ayaan A Shaikh

Team Mentor at Mandit Solutions Pvt Ltd.

Role: Team Mentor at Mandit Global
Location: Pune Division, MH, IN
LinkedIn followers: 500 followers

Advertising & MarketingView LinkedIn profile

About Ayaan A Shaikh

Remember The Golden Management Quate \"When Something Is Free You Are The Product.\"

Experience

Team Mentor
Mandit Global
Jan 2024 — Present · Maharashtra, IN
Monitor and evaluate agent calls to assess communication quality, adherence to scripts, and overall customer experience.Provide detailed feedback, coaching, and training sessions to help agents improve their customer engagement skills.Set clear daily and weekly performance targets for the team, track progress, and implement action plans to meet or exceed goals.Motivate, mentor, and inspire agents to maintain high morale and consistently deliver top performance.Manage team schedules, attendance, and workload distribution to ensure efficient operations and optimal productivity.Conduct regular team meetings to communicate updates, share best practices, and address any challenges or concerns.Analyze team performance metrics and generate reports to identify trends, strengths, and areas needing improvement.Collaborate with senior management to develop strategies for process improvements, training programs, and customer satisfaction initiatives.Maintain a positive, inclusive team culture focused on continuous learning, professional development, and high-quality service delivery.

Contact information

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Work email
•••••@manditsolutions.com
Personal email
•••••@•••••.com
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Current company

Mandit Global

Marketing Services · 88 employees · Founded 2018 · Pune, Maharashtra, India

Mandit Solutions is a leading B-2-B company, providing excellent result-oriented services in the field of Marketing, outsourcing and IT technologies. We infuse insights and operational excellence to meet the targets of our clients. Mandit Solutions focuses on demand generation result oriented strategies to drive business performance and generate leads and hence increasing the productivity of an organization. Mandit Solutions takes pride in providing solutions in all the business needs, we aim to provide you everything on a single door. We serve every major LOB of your organization. The foundation of the company is based on strong background of our members. Our team has a collective experience of more than 15 years in sales, lead generation & marketing and an overall experience of 10 years in IT infra & cloud services with Ex-Microsoft employees, who have worked on core windows and cloud services platforms, this gives us immense confident and trust to meet the overall business needs of an enterprise from lead generation to IT infra. Hence, providing the complete end to end solutions.

manditsolutions.com

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