Aya al-Senusi
Customer Success Professional | SaaS Specialist | Helping Teams Drive Adoption & See Real Value
- Role
- Customer Success Associate Ii at Everlaw
- Location
- Washington, DC, US
- LinkedIn followers
- 500 followers
About Aya al-Senusi
I’m a Customer Success professional based in the Washington, DC area with over seven years of experience, including more than four years in legal technology SaaS. I genuinely enjoy helping customers feel confident using the tools they invest in. For me, it’s about making adoption feel manageable, simplifying workflows, and making sure teams see real value in their software. At Everlaw, I work closely with a range of organizations to guide onboarding, drive product adoption, and support renewals. A big part of my role is translating technical platform features into practical workflows that fit how teams actually work. I focus on building strong relationships so customers don’t just know how to use the platform, they feel supported and successful using it. I’m always looking to grow in the Customer Success space and connect with other professionals in SaaS. Feel free to reach out at a••••••••@gmail.com.
Experience
Customer Success Associate Ii
Apr 2024 — Present · DC, US
Partner with public sector organizations to drive SaaS adoption, long-term retention, and measurable customer value. Lead strategic success planning and renewal efforts, building trusted relationships with executive stakeholders. Oversee onboarding and implementation for new customers, from kickoff through end-user training. Collaborate cross-functionally with Sales, Product, and Support teams to surface customer insights, improve platform experience, and deliver a seamless customer journey.
Education
The George Washington University School of Business
Bachelor of Business Administration - BBA, Marketing
2018
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