Allison Negron
Account Management & User Experience | Higher Education & Professional Development
- Role
- Client Success Manager at Plaid, Llc
- Location
- Williamsburg, VA, US
- LinkedIn followers
- 500 followers
About Allison Negron
Dedicated and detail-oriented professional with a passion for managing all aspects of…
Experience
Client Success Manager
Oct 2023 — Present
Lead point of contact for client account management matters related to the onboarding, implementation, monitoring, and support of Plaid’s service users, including in-house Signature Programs, custom projects, and data/ research.Builds and maintains strong, long-lasting client relationships.Coordinates the daily flow of user customer service requests/cases and LMS troubleshooting.Develops trusted advisor relationships with key accounts, client stakeholders and executive sponsors.Ensures the timely and successful delivery of Plaid’s standard programs and solutions according to client needs and objectives.Develops new business with established and new clients, and identifies areas of improvement to meet sales goals.Collaborates with sales team to identify and grow opportunities within territory.Assists with challenging client requests or issue escalations as needed.Collaborates with clients on developing new programs and certification tracks.
Education
Old Dominion University
Master of Science in Education - MSEd
University of Mount Union
Bachelor of Arts - BA
Skills
- Recruiting
- Intercultural Communication
- International Outreach
- Customer Service
- Student Affairs
- Website Management
- Academic Advising
- Press Releases
- Public Speaking
- Event Management
- Research
- Higher Education
- Student Recruiting
- Social Networking
- Social Media Marketing
- Program Development
- Program Evaluation
- Microsoft Excel
- Powerpoint
- International Education
- Volunteer Management
- Marketing Communications
- Student Services
- Sponsored Students
- Resume Writing
- Microsoft Word
- Higher Education Administration
- Counseling
- Copy Editing
- Student Leadership
- Social Media
- Microsoft Office
- Sales
- Event Planning
- Student Development
- Career Counseling
- Spanish
- Student Engagement
- Leadership
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