Awneet Srivastava
Associate Vice President @The Citco Group Limited
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WORK HISTORY
Associate Vice President @The Citco Group Limited
Managing banking business and delivery programs as a IT Technical Specialist, utilizing Atlassian Jira and Confluence to streamline processes, while focusing on automation, regulatory compliance, and infrastructure modernization.
EDUCATION
School of Management Sciences, Varanasi
Graduation, Bachelor of Computer Application (BCA)
KIIT University
Post Graduation, Master of Computer Application (MCA)
SKILLS
ABOUT AWNEET SRIVASTAVA
MCA, IT professional, with +13 years of Information Technology experience. Certified POPM |Agile Practitioner |SAFe 6, ITIL Certified. Expert in Agile Process.•Expertise in complex JIRA configurations including configuration of Advanced Workflows, Custom field configurations, Screen Schemes, Permission schemes and Notification schemes.•Experience on complete software development life cycle (SDLC) with software development models like JIRA, Agile Scrum Model* • IT Leadership & Mentorship: Over 5 years of experience leading and mentoring advanced technical teams with a strong focus on customer-centric responsibilities.• Global IT Support: Expertise in managing and supporting IT needs for a global team across multiple regions and time zones in a 24x7 environment.• Technical Expertise: In-depth knowledge of macOS, Windows 10, Chrome OS, VPNs, and SaaS applications such as Okta, Google Workspace, Slack, Zoom, and O365.• High-Volume Ticketing: Over 10 years of experience managing a high-volume ticketing system, handling more than tickets per month.• System Troubleshooting: Extensive experience in advanced troubleshooting, including AV/conference room issues and office network-related challenges.• Process Improvement & Automation: Proven track record of improving efficiency through the implementation of new processes and automation.• Endpoint Management: Hands-on experience with JAMF, Airwatch, and InTune for securing and managing endpoints.• Cloud & Networking Operations: Strong working knowledge of IAM, cloud operations, and networking.•Experienced in JIRA Confluence troubleshooting,JIRA Agile setup and process workflows•Experienced in integrate JIRA projects with Confluence Pages and construct Confluence Pages• Experienced in construct custom dashboards using various gadget types in JIRA•Experienced in give Demos and SOPs to users with JIRA project creation customisation• Experienced in writing custom JQL i.e Jira Query Language•8 years of JIRA & Confluence Administration experience of creating customizing JIRA projects. Solid understanding of JIRA project configuration •Test new versions of the tools and plug-ins to ensure compatibility•Performed application and system administration tasks including data backups.•Integration experience on JIRA with Confluence using plugins.•Up gradation, Migration and Fine tuning of Jira/Confluence instance.•Worked on JQL filters, Dashboards, Gadgets.
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