Ashley Williams
Sr. Business Process Consultant | ServiceNow Administrator | CPDE | Certified Implementation Specialist - CSM | Mentor | Trainer | Star Trek Enthusiast
- Role
- Senior Business Process Consultant at Thirdera
- Location
- Reno, NV, US
- LinkedIn followers
- 500 followers
About Ashley Williams
Certified in ITIL v4 Foundations and as a Service Now System Administrator with experience in CSM, ITSM, TSM, OMT, FSM, Knowledge Management, and Agile Development, I help organizations to develop and achieve their business goals through platform development, process improvement, and adoption of industry-leading best practices. I use my experience in technology, education, and leadership, to collaborate and consult with business leaders to identify business requirements and contribute to a culture of continual improvement. I am a business leader who fosters innovation; improving results for my customers while mentoring and developing those around me. Highlights from my experience include- Certified System Administrator, ServiceNow - Certified System Administrator, Salesforce - ITIL v4 Foundations Certification - Certified Process Design Engineer (CPDE)- Certified Implementation Specialist - Customer Service Management, ServiceNow - Beginning JavaScript courses - ATD Certified eLearning Instructional Design - WalkMe Certified Builder Salesforce Classic and Salesforce Lightning - LMS Integration and Management
Experience
Senior Business Process Consultant
Apr 2023 — Present
Education
University of the Rockies
Master's Degree, Psychology
2010 — 2012
San Diego State University-California State University
Bachelor's Degree, Psychology
2007 — 2009
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