Andrew Wilhite

About Andrew Wilhite

Global, experienced, IT operations expert with Fortune 50 critical enterprise systems and operations transformations. Specialties- IT project transformation and providing P/C/V/D/M executive, update to date communication- Creating clarification, and resolutions for complex applications, server, network, user, operations, and telecom needs- Leading large global technical teams for creative solution development. Experienced driver to meet new global IT needs:Experienced at large global IT delivery and helpdesk operations transformation for enterprise companies. A wide technology understanding ranging from CRM applications, data analysis, rule development, servers, telecom, technology management, and leading solutions to issues for combined vendor technologies. Highlights- Executive issues resolution and reporting for Global financial networks incl. NYSE- ITIL Problem Mgmt. program rollout for a global snack and beverage company- Development of Disaster Recovery processes and digital transform for a large insurance firm.* Project management and categorizations for new CIO level IT initiatives.* Project Management for changing companies to new, large Call Center as a Service (CCAAS) transitions.* Global HP-IT Operations L3/L2 Lead expert at Hewlett-Packard company, with offshore building exp- Technology expert background in enterprise applications, data warehouses, servers, pc\'s, and telecom- Executive issue response and project presentations to (P/C/V/D/M) level, including returning results. Global Experiences- U.S: Executive project management for Vice President, CIO and director IT operations executives- Monterrey, Mexico: Executive IT President customer presentations and operational planning- Singapore: Global ITSM process meeting driver- India: Americas to global helpdesk transition leader- Global Email leadership for Americas and working with leads in EMEA, and Asia Pacific- Mexico and Canada: Call center virtualize application assessments. Customer centric, customer satisfaction, and appreciated results as a net outcome.Please call Andrew Wilhite at 20••••••58 for questions, or to discuss opportunities!

Experience

1. Systems Analyst 2

   Saint Luke's

   Sep 2025 — Present · Boise, ID, US

   Organization-Wide Compute Asset Management.

Education

• Western Governors University

  Master's degree, IT Management

• University of Phoenix

  Business Management, Business Administration, Management and Operations

• Liberty University

  Doctorate, Business

Skills

• Business Process
• Information Technology
• Cloud Computing
• Service Delivery
• Technical Support
• Global Delivery
• People Management
• Service Management
• Incident Handling
• Hardware
• Managed Services
• Data Center
• Virtual Teams
• Hp Openview
• Sla
• Customer Satisfaction
• Hp
• Call Center
• Project Management
• Management
• Cross-Functional Team Leadership
• Transitions
• Vendor Management
• IT Strategy
• Metrics
• Software Implementation
• Pre-Sales
• Enterprise Software
• Enterprise Architecture
• Cisco Technologies
• Pmo
• Operational Excellence
• Process Development
• Pmp
• Customer Experience
• Deployment
• Life Cycle Assessment
• Escalation Management
• System Deployment
• Crm