Adam Dunn

About Adam Dunn

Strategic Quality and Regulatory Leader with 25+ years of progressive experience managing…

Experience

1. Sr Operations Manager - Quality Inventory

   CEVA Logistics

   Mar 2022 — Present

   Responsible for multiple buildings / multiple clients Inventory and Quality. • Maintain regular engagement with key client contacts in line with client expectations. • Ensure delivery of Client KPIs/Sales targets including day to day service levels, customer experience, quality measures and compliance measures. • Defined Communication and Engagement model in place to ensure all teams understand the performance of the business and that they understand the needs of their teams. • Responsibility and accountability for the operational performance of the client areas and for exceeding targets of all required metrics. • Continuous identification implementation of operational best practice through interaction with all teams. • Motivate and effectively performance manage Operations Managers within the accounts to ensure delivery of overall targets and business plan. • Selecting, effectively managing and coaching Operations Managers. • Executed a well-defined Communication and Engagement model in place to ensure all their teams understand the performance of our business and that they understand the needs of our teams. • Manage and developed the operational client relationships by conducting operational client review meetings and day to day ops liaison within key workstream. • Identifying and highlighting further opportunities for services and process improvements. • Managing large multi-site /Multi skilled contact centres. • Build and maintain strong client relationships within our centres. • Translate business strategy into day-to-day delivery. • Strong commercial understanding and previous accountability for profit targets. • Setting and reviewing Quality performance standards. • Setting and reviewing of organisational / productivity objectives in line with the commercial contract. • Managing Client Engagement. • Responsible for Business Continuity.