Awanish Dwivedi

About Awanish Dwivedi

Technology Leader | Driving Digital Transformation in Corporate Functions | SaaS | Cloud | Service ExcellenceWith over 16 + years of experience, I specialize in leading digital transformation across Corporate Functions including Risk, Compliance, HR, WPS, Corporate affairs and Legal. As a strategic leader, I bridge the gap between business needs and technology solutions, enabling innovation, efficiency, and measurable outcomes.Currently serving as AVP at M&G Global Services, I lead service delivery, product ownership, and cloud transformation initiatives that empower global stakeholders Key Strengths & Focus Areas: • ITIL V4® Strategy, SIAM, and enterprise-grade Service Governance • Hands-on expertise in SaaS platforms, Azure Cloud, DevOps, and digital modernization • Proven track record in cross-functional collaboration, stakeholder management, and innovation enablement • Technical Product Ownership with end-to-end accountability for delivery and user experienceI have led multiple initiatives in: • Service Delivery Management (Incident, Problem, Change), Onshore/Offshore Engagements • Process Improvement using Lean, SIP, and A3 methodologies, closing operational gaps and driving service excellence • Cloud Migration and Transformation projects with a focus on scalability, performance, and cost optimizationPassionate about leveraging AI and automation to elevate service delivery and business agility, I am always exploring opportunities to drive strategic technology initiatives that deliver value at scale.

Experience

1. Assistant Vice President Technology

   M&G

   Jun 2024 — Present · Mumbai, IN

   Working as a Assistant Vice President (Deputy Head) for all the Corporate systems within M&G Corporate Functions Technology- Leading multiple Production support teams for M&G Corporate business functions- Managing 3rd Party IT service providers & Partner\'s(TCS, Deligenta, Accenture & Deloitte) including other application specific global vendors supporting M&G Corporate function systems & applications worldwide for areas related to Service Delivery & transition of new applications & services which also includes AIS. Business functions Portfolio-Risk and Compliance -Corporate Affairs & Branding-Legal & Co -Secretariat -HR-Workplace Solutions Applications portfolio- Multiple SaaS/PaaS /IaaS /DevOps based solutions- Low code apps on Power App- Applications build on data platforms like Hydra & Kronos- On Prem applications hosted on Azure DevOps, ADLS etc.Technical Product Owner (TPO) & TCO for various business applications for Corporate functions within M&G. Contract Negotiation & renewal, SOW management, Resourcing, Hiring & Costing associated with applications and vendor onboarding.

Education

• Barkatullah University Institute of Technology (BUIT), Bhopal

  Bachelor of Technology - BTech, Computer Science

  2005 — 2009

• Kendriya Vidyalaya

  Senior secondary- CBSE Board, Informatics Practices ,Maths ,Science

  1992 — 2004

Skills

• Organizational Learning
• Itil
• Service-Level Agreements (Sla)
• IT Operations
• Business Process Management
• Lean Six Sigma
• 5 Why
• Process Design
• Competency Based Assessment
• Aris
• IT Service Management
• Problem Management
• Instructor-Led Training
• Service Management
• Incident Handling
• Service Desk
• Learning Management Systems
• Prince2
• Vdi
• Infrastructure
• Requirements Analysis
• Trend Analysis
• Competency Management
• Bmc Remedy
• Management
• Ppm
• Project Management
• Root Cause Analysis
• Service Delivery
• Business Analysis
• Vmware Infrastructure
• IT Infrastructure Management
• Business Process
• Customer Oriented
• Incident Management
• Incident Managment
• Core Java
• Information Technology
• Hp Openview
• Sla