Alison Wylie

About Alison Wylie

Seasoned Account Manager with extensive experience developing customized solutions, increasing revenue, with a reputation for establishing long lasting customer relationships. Creative, customer focused champion with excellent communication and problem-solving abilities. Results driven, trusted professional with a demonstrated history working on industry leading teams.

Experience

1. Senior Account Manager

   TTEC Digital

   Jan 2007 — Present

   TTEC Holdings, Inc. is one of the largest, global CX technology and services innovators for end-to-end, digital CX solutions. The Company delivers leading CX technology and operational CX orchestration at scale through its proprietary cloud-based CXaaS (Customer Experience as a Service) platform. Serving iconic and disruptive brands, TTEC\'s outcome-based solutions span the entire enterprise, touch every virtual interaction channel, and improve each step of the customer journey. Leveraging next gen digital and cognitive technology, the Company’s Digital business designs, builds, and operates omnichannel contact center technology, conversational messaging, CRM, automation (AI / ML and RPA), and analytics solutions. The Company’s Engage business delivers digital customer engagement, customer acquisition & growth, content moderation, fraud prevention, and data annotation solutions. Founded in 1982, the Company’s singular obsession with CX excellence has earned it leading client NPS scores across the globe. The company\'s employees operate on six continents and bring technology and humanity together to deliver happy customers and differentiated business results.