Ashish Walia
Sr. Customer Success Manager
- Role
- Customer Success Manager at Rackspace Technology
- Location
- Faridabad, HR, IN
- LinkedIn followers
- 500 followers
About Ashish Walia
Customer Success and Strategic Account Management professional with 18+ years of…
Experience
Customer Success Manager
Oct 2020 — Present · Gurugram, IN
Manage a portfolio of 50+ accounts worth $3.5M, driving customer success through strategic engagement and support.• Regularly engaged in customer business reviews to align strategies with their evolving needs.• Acted as a key facilitator in Root Cause Analysis (RCA) sessions, significantly reducing service downtimes and improving resolution times.• Partnered with product development teams to actively incorporate customer feedback in the creation of new releases.• Spearheaded initiatives that led to a 93% customer retention rate and a 95% customer satisfaction score • Increased account renewals by 15% and enhanced customer satisfaction through successful negotiation of contract renewals and implementation of strategic plans with senior management.
Education
Delhi University
Bachelor of Commerce (B.Com.)
2000 — 2003
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