Avtar M.
Program Manager @Salesforce
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WORK HISTORY
Program Manager @Salesforce
Responsible for end to end delivery and customer success of projects. Delivered complex strategic projects using Salesforce products and platform to deliver outstanding business value to global clients. The complex multi-cloud strategic projects delivered for multiple clients across financial, consumer goods, retail and telecom sectors with an aggressive timeline using Agile methodology.Achievements- Turned around red projects & received a high CSAT score in all projects. Received Customer Success Award for FY21- EMEA First : Successfully delivered projects for first customers in EMEA for Field Service, Financial Cloud and Interaction Studio clouds- Agile Coach: Enabled change of mindset, drove Enterprise Agility and Digital Transformation strategy for multiple clients.
EDUCATION
Indian Institute of Management Mumbai
PGDIE, Systems Management
Motilal Nehru National Institute Of Technology
BE, Mechanical
Kendriya Vidyalaya
CBSE, PCM
SKILLS
ABOUT AVTAR M.
Avtar is a highly motivated and driven Senior IT leader with 30 years of international experience with a proven track of delivering digital transformation using the Salesforce cloud ecosystem, program management, change management and application outsourcing in multiple sectors. He creates business value using his commonsensical approach in creating pragmatic IT strategy combined with a flawless execution through an energised and motivated team. He has excellent skills in building high trust relationships with clients and stakeholders that helps in creating an enabling environment for high performance.He is currently working as Program Manager with Salesforce, London helping customers drive their digital transformation using multi Salesforce Cloud products. He won the UK & I FYI 21 hall of fame Customer Success Award.He is deeply passionate about people and has an innate ability in spotting talent, energising and motivating people, and bringing diverse people together to work as one team. He has successfully developed strategies to attract and hire top talent, graduate programs and nurtured the talent to build high performance teams at DXC, Polaris and Times Internet.He has held leadership roles at DXC, Times Internet and Polaris where he was responsible for P&L, business growth, operations excellence and managing large global teams.He was handpicked as a part of the initial crack IT team to set up Virgin Money. The Virgin values of relentless focus on customer service, hard work and above all having fun while achieving great things have helped him immensely in creating future successes.He is a certified brain and mindful coach. He has been coaching and mentoring people independently over the last 15 years to enable them to achieve their full potential. For more information visit has 5x Salesforce, SAFe, Scrum Master, PMP, ITIL and Java certifications. He has leadership certification from eCornell University, Engineering and Post graduation in Industrial engineering from top school in India.
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