Avtar Singh

Customer Service Manager @Clean Linen & Workwear

To manage and lead the Customer Service team to ensure the delivery of a pro-active and efficient service supporting the CLEAN business and service delivery requirements.To manage and lead the customer service team, ensuring everyone is trained and competent in customer service skills.To review, develop and improve the service offering to enhance our customers’ expectations using appropriate measures and review.To review and analyse contracts and highlight opportunities to maximise revenue opportunities available within the customer service environment.To develop improved systems and procedures to achieve maximum efficiency within the customer service support function.To develop a strategy capable of supporting an expanding customer base with the maximum efficiency.Provide support to the Linen General Manager in developing this function to support growth.To develop, provide, produce and analyse information ensuring the business is fully supported in its strategic development.Actively contributes to the planning and development of the customer service offering. Works with the Linen operational and transport teams to drive improvement and issue resolution.