Avshesh Kumar

About Avshesh Kumar

I build execution engines for fast-growing, founder-led organizations.Senior Business Operations leader with 8+ years of experience owning strategy-to-execution, scaling operations, and driving business performance across EdTech, mobility, and high-growth environments.I specialize in translating leadership priorities into disciplined execution — building operating models, execution cadence, governance frameworks, and performance systems that bring clarity, accountability, and speed at scale.What I do best:• Own end-to-end business execution• Build scalable operating models & PMO frameworks• Align cross-functional teams around execution priorities• Set up CRM, GTM, and post-sales operating systems• Drive execution rigor, visibility, and performance cultureImpact highlights:• Led organization-wide business operations at LearningShala across execution governance, post-sales delivery, CRM, vendor & partner management, and MIS• Built CRM & execution systems from 0 → 1, enabling end-to-end visibility across pre & post-sales• Supported active learner journeys monthly, strengthening lifecycle performance and GTM execution• Partnered closely with founders to improve operational readiness, decision velocity, and execution discipline at scaleEarlier experience:• Built core operating foundations at JVG Consultancy — setting up processes, hiring & leading 20+ member teams, and establishing execution cadence from scratch• At UNIVO Education, supported global CRM & GTM operations with stakeholders across USA & Argentina• At SmartBike Mobility, led city-level operations for a 500-bike fleet across 50 locations, working with partners & government bodies in complex, multi-stakeholder environmentsI do my best work in Founder’s Office, PMO, Head of Business Operations, and Strategy & Execution leadership roles that demand end-to-end ownership, high collaboration with leadership, and scaling execution with discipline.

Experience

1. Senior Manager Business Operations

   LearningShala

   Jul 2025 — Present · Noida, IN

   Lead end-to-end Business Operations across CRM governance, Service Delivery & Lifecycle Management, GTM alignment, and stakeholder ecosystems, ensuring structured execution and SLA accountability.• Own governance across CRM (Superleap), Sales Operations, and Service Delivery, aligning Sales, Marketing, Finance, and Post sales Operations to defined KPIs and growth targets.• Designed and implemented a structured document operations framework from scratch, reducing SLA turnaround from 3–7 days to under 24 hours and mitigating ~20% potential revenue-loss risk.• Architected lead lifecycle management and churn-recovery automation frameworks, improving conversion efficiency by 15–25% and increasing churned-lead revenue contribution from 20% to 35%.• Built cross-functional performance dashboards across Sales, Marketing, MIS, Service delivery and Leadership, significantly improving reporting visibility and enabling data-driven decision-making.• Automated manual workflows through CRM trigger logic, notification systems, and process redesign, reducing operational effort from 5–6 hours per week to under 1-2 hour per week.• Institutionalized SLA/KPI governance models, Weekly & Monthly Business Reviews (WBR/MBR), and structured escalation mechanisms to strengthen execution discipline.• Manage stakeholder governance across university partnerships, strategic vendors, and commercial partners, ensuring compliance, risk mitigation, and service continuity.• Partner with founders and leadership on operating model optimization, team structuring, and capacity planning to support scalable growth.

Education

• IFTM University, Moradabad

  Master of Business Administration - MBA, Marketing and International Business

• IFTM University, Moradabad

  Bachelor of Commerce - BCom, Business Administration and Management, General