Avradeep Sengupta

About Avradeep Sengupta

Enterprise Customer Success Manager with 5+ years of experience scaling global portfolios. Recognized for building a predictable revenue framework by delivering 100% GRR, 115% NRR, and 25% churn reduction through executive-led QBRs and structured expansion strategies. Implemented success playbooks and developed health scoring models through CS tool implementation, strengthening renewal forecasting and growth visibility.

Experience

1. Senior Customer Success Manager

   Extraaedge

   Apr 2023 — Present · Pune, IN

   Owned success for strategic and enterprise accounts, driving onboarding, adoption, renewals, and long-term value realization.2. Defined customer-led AI use cases by synthesizing field insights and collaborating with Product teams, directly influencing the creation of the AI product suite.3. Optimized onboarding playbooks and success metrics, contributing to up to 25% churn reduction across targeted customer segments.4. Established customer health, renewal predictability, and expansion visibility frameworks by implementing CS Tool Zapscale for CSMs and the Sales team.5. Managed and enabled the West zone CS team, achieving 96% portfolio retention while acting as senior escalation owner.

Education

• JAGSoM - Jagdish Sheth School of Management

  PGDM, Marketing/ analytics

  2018 — 2020

Skills

• Athletics
• Engineering
• Cricket
• Guitar Playing
• Public Speaking
• Programming
• Football
• Social Media
• Gaming
• Singing
• Teamwork
• Photography
• Event Planning
• Karate
• Travell