Avnish Mishra
Leader with 22 Years of Experience | VP – Customer Success & Onboarding | SaaS Growth | Enterprise CX | Ex-Birdeye | Ex-CSS Corp | Ex-Aricent | Ex-IBM| Driving Retention & Adoption @ Scale
- Role
- Vice President - Onboarding at Singleinterface
- Location
- New Delhi, IN
- LinkedIn followers
- 500 followers
About Avnish Mishra
I’m a Customer Success and Onboarding leader with 22+ years of experience across SaaS, tech support, and enterprise CX. I currently lead the Customer Onboarding function at SingleInterface, helping 500+ enterprise clients achieve value faster and scale effectively. Previously at Birdeye, I led global CS and Onboarding teams across US, UK, and AUS, working across SMB, enterprise, and channel partner segments. I\'ve built and managed teams of engineers, rolled out onboarding strategies that reduced churn and increased adoption, and driven measurable business impact through customer-first programs and automation. My passion lies in building processes that scale, teams that perform, and customer journeys that deliver real value. Always learning, always curious.
Experience
Vice President - Onboarding
Dec 2024 — Present · Gurugram, IN
Leading seamless and efficient customer onboarding for 100+ enterprise clients, ensuring a strong foundation for client success with a 95%+ onboarding satisfaction rate.•Driving the evolution of onboarding frameworks and systems, reducing onboarding time by 30%, supporting rapid business growth and global client expansion across the APAC region with a 50% YoY increase in onboarded clients.•Leading thought leadership initiatives to position SingleInterface as a benchmark in customer onboarding and lifecycle management, contributing to a 40% improvement in client retention.•Building, mentoring, and managing a high-performing customer onboarding team of 15+ specialists, achieving a 20% increase in operational efficiency.•Monitoring client progress and proactively addressing potential challenges, resulting in an 80% reduction in early churn risk and improved time-to-value by 25%.•Partnering with Sales, Product, and Customer Success teams to ensure alignment, leading to a 30% improvement in cross-functional collaboration and a 50% increase in upsell opportunities.
Education
Shivaji University
Bachelor of Science (B.Sc.)
2003 — 2006
Trade wings Institute of Management Ltd.
Diploma of Education
2003 — 2005
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