Avnish Mathur

About Avnish Mathur

I’m Avnish Mathur, a service delivery and operations leader with over 20 years of experience helping global organizations run smarter, faster, and more reliably. My career has been about more than just keeping the lights on — I focus on building governance frameworks, driving automation, and creating a culture where teams thrive and deliver measurable impact.I’ve worked across diverse international markets, leading large‑scale business operations and guiding cross‑functional teams through transformation. Whether it’s streamlining Quote‑to‑Cash workflows, strengthening compliance, or enabling executives with clear dashboards, I enjoy solving complex problems in ways that make organizations more resilient and future‑ready.What I bring to the table- Deep expertise in ITSM, service delivery, and program governance- Proven success in AI‑enabled automation, risk mitigation, and vendor management- A track record of aligning operations with enterprise goals and client expectationsHighlights I’m proud of- Reduced manual work by 40% through AI‑driven automation, improving accuracy and speeding revenue cycles- Achieved 100% compliance in revenue reporting by eliminating system risks and accrual errors- Delivered executive dashboards that accelerated strategic decision‑making- Governed portfolios worth $10M+, with 95% on‑time delivery performanceLooking ahead, I’m excited to continue helping organizations transform their operations, strengthen client partnerships, and unlock new value through data, automation, and governance excellence.

Experience

1. Business Operations Manager

   Microsoft

   May 2023 — Present · Hyderabad, IN

   I led efforts to make systems more efficient and accountable across global markets. My role centered on building dashboards, reporting frameworks, and decision support tools that gave leaders clear, actionable insights. I worked closely on Quote‑to‑Cash (Q2C) workflows to ensure financial accuracy and compliance, while also standardizing monitoring practices and automating processes to keep operations consistent. Collaboration was a big part of my work — partnering with cross‑functional teams to improve service quality, guide strategic planning, and allocate resources effectively. Risk management and compliance were always top of mind, and I built governance practices that reduced exposure and strengthened trust.Highlights- Cut manual work by 40% with AI‑driven Q2C automation, speeding up revenue processing and improving accuracy- Maintained 100% compliance in revenue reporting by identifying risks early and eliminating accrual errors- Improved process efficiency by 25% through workflow redesign and automation- Oversaw program portfolios worth $10M+, delivering 95% on‑time performance- Boosted productivity by 25% and reduced duplication by 15% with smarter resource allocation.

Education

• Andhra University

  B. Com, Commerce

  1993 — 1996

Skills

• Six Sigma
• Software Project Management
• Crm
• Itil
• Vendor Management
• Leadership
• Program Management
• IT Operations
• Cloud Computing
• Management
• IT Service Management
• Account Management
• Change Management
• Service Delivery
• IT Management
• Business Intelligence
• Pre-Sales
• Process Improvement
• Sdlc