Avnish Kumar Pathak
Department Manager @Reliance Digital
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WORK HISTORY
Department Manager @Reliance Digital
Kolkata, IN
As Assistant Manager – Operations at Reliance Digital, I have been managing a department generating ₹25 Cr+ in annual business, while leading a team of 40+ professionals in a fast-paced, high-volume retail environment.Key Focus Areas: • People Management: Mentoring and developing talent—successfully enabled multiple team members to rise into managerial roles. • Sales & Target Achievement: Drove 20% YOY growth, surpassing performance KPIs regularly. • Profitability & EBITDA: Delivered positive EBITDA month-over-month with tight cost and margin control. • Shrinkage & Inventory: Reduced shrinkage and optimized inventory using SAP for real-time data and controls. • Customer Experience (CX): Improved satisfaction scores through consistent service delivery and team engagement. • Leverage MS Excel for advanced business analysis, forecasting, and performance dashboards that aid in agile decision-making.• Maintain low attrition through employee engagement, motivation, and effective communication, contributing to a stable and productive work environment.This role has sharpened my operational, analytical, and leadership capabilities while keeping business performance, profitability, and team development at the core of every decision.
EDUCATION
RDS College Muzaffarpur
High School Diploma, Business/Commerce, General
DN High School Muzaffarpur
10th
Indian Institute of Management Bangalore
Introduction to marketing essentials, Marketing
L.S.College, Muzaffarpur
B.B.A., Business Administration and Management, General
L.N. Mishra College of Business Management, Muzaffarpur
Master of Business Administration, Marketing
ABOUT AVNISH KUMAR PATHAK
As an Assistant Manager (Operations) at Reliance Digital, I bring over 3 years of dynamic experience in managing large-scale retail operations within the CDIT industry. I currently lead a team of 40+ associates and am responsible for overseeing departmental operations generating over ₹25 crore in annual business.My journey so far has been driven by a strong commitment to operational excellence, customer satisfaction, and people development. I take pride in having consistently delivered double-digit YOY sales growth (20%+), maintained positive EBITDA month-on-month, and ensured seamless inventory and profitability management. Beyond numbers, one of my most fulfilling achievements has been mentoring multiple team members to move into managerial roles—contributing not just to business performance, but also to building a strong talent pipeline.My core strengths lie in cross-functional coordination, team motivation, sales optimization, and customer experience enhancement. I’m deeply analytical in my approach and keenly focused on aligning operational KPIs with long-term business goals.
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