Avishek Roy

About Avishek Roy

I lead enterprise-wide learning and development initiatives, leveraging over 15 years of experience to design and implement scalable, business-aligned capability systems across Functional, Technology and Leadership development. My efforts focus on leadership effectiveness, sales productivity, innovation and aligning L&D strategies with C-Suite priorities to enhance learning relevance, retention, and operational efficiency. I collaborate with senior leaders to create structured capability journeys, governance frameworks, and success metrics that align with organizational goals. My approach integrates leadership development, facilitation, and process rigor to drive impactful learning systems that support growth, culture, and performance at scale.

Experience

1. Sr Manager - Learning and Development

   Razorpay

   Oct 2023 — Present · Bengaluru, IN

   Held end-to-end accountability for enterprise learning and capability strategy across the COO, CIO, Product, RazorpayX, Sales, Marketing, Business Engineering, and international teams (Singapore, Malaysia, US).Focused on shifting L&D from program delivery to a business-aligned capability system—anchored in leadership effectiveness, sales productivity, culture, and scale.Reset the L&D strategy to align with CXO priorities and operating plans, improving learning relevance, retention, and budget efficiency. Partnered closely with senior leaders to translate business goals into structured capability journeys, governance mechanisms, and success metrics.Built and scaled leadership development across levels—first-time managers, mid-tenure leaders, succession pipelines, and executive coaching—ensuring consistency of leadership behaviours across the organisation.Drove organisation-wide AI adoption for learning through leadership forums, hackathons, and practical deployments; embedded automation and AI tools into L&D workflows, significantly reducing manual effort and improving speed and quality of execution.Strengthened sales and commercial capability through structured interventions (e.g, consultative selling, pitch excellence, scenario-based learning), contributing to measurable improvements in sales productivity and on-ground effectiveness.Designed and embedded the CX Culture Charter (behavioural tenets, rituals, scorecards), reinforcing a customer-first mindset and supporting improvements in engagement and NPS.Built internal capability by developing a certified internal trainer ecosystem and leading a central L&D team with clear ownership, standards, and operating rhythm.

Education

• University of Calcutta

  English Major, English Language and Literature/Letters

• Don Bosco High School - India

  High School Degree

• Delhi University

  Master of Arts - MA, English Language and Literature/Letters