Avishek Srivastav

About Avishek Srivastav

Having in-depth knowledge of Change Management Principles derived through strategic Analysis and Planning mitigating uncertainties leading to effective Project Management abilities and goals.Managing end to end business critical applications, change management, release management, continuous improvement, business continuity and disaster recovery of the business critical applications. 6 years of experience in Service Management, Incident management, Technical support, Change and Release Management, Application and Software deployment and troubleshooting over Windows and MAC. Certified with Microsoft Azure and Six Sigma Yellow belt.

Experience

1. Senior Information Technology Program Manager

   R1 RCM

   Apr 2025 — Present · IN

   Leads the assessment, analysis, planning and design of release packages, including assessment of risk. Liaises with business and IT partners on release scheduling and communication of progress-Conducts post release reviews. Ensures release processes and procedures are applied and that releases can be rolled back as needed-Led and managed the weekly CAB process, to discuss release plans, as well as managing any potential conflict from proposed plans, ECAB and preparing respective metrics report for sharing with senior leadership-Provided training and support to the IT team on ITIL service management best practices.Oversees the day to day change activities within the Group, ensuring the Change process operates effectively and efficiently with all stakeholders, internal and external-Developed and maintained relationships with key stakeholders, ensuring smooth IT operations.Led cross-functional teams to execute strategic initiatives, enhancing operational efficiency and service delivery-Works with service delivery managers and stakeholders within the group to ensure changes are recorded and evaluated, and that authorized changes are planned, prioritized, planned, tested, implemented, documented and reviewed in a controlled manner-Worked with development and testing teams to plan, schedule and coordinate releases across multiple applications. Collaborate closely with DevOps teams to align change management processes with Continuous Integration/Continuous Deployment (CI/CD) pipelines, ensuring that the change process does not hinder automation or the speed of deployment-Ensure the efficient and effective handling of Emergency Changes to resolve urgent incidents or risks, adhering to a defined escalation path and prioritising based on business impact.

Education

• Sri Venkateshwara College of Engineering, BANGALORE

  Bachelor of Engineering, Electrical, Electronics and Communications Engineering

  2015 — 2019

• Rani Laxmi Bai Memorial School (R.L.B.)

  HSC, PCM