Avishank Avi Khadka
Customer Success & Account Management | B2B SaaS | Cybersecurity | Enterprise Stakeholder Management | Driving Retention, Adoption & Account Growth
- Role
- Field Account Sales and Marketing Representative at Techtronic Industries - TTI
- Location
- Austin, TX, US
- LinkedIn followers
- 500 followers
About Avishank Avi Khadka
Customer Success and Account Management professional focused on helping enterprise and mid-market customers achieve measurable outcomes while driving long-term account growth, retention, and expansion. My background spans Customer Success, Account Management, B2B SaaS business development, and consultative client engagement across tech, cybersecurity, retail, and regulated life science industries.In my current role at Techtronic Industries (TTI), I manage a $3M+ portfolio book of business across Home Depot enterprise retail accounts, leading product adoption, stakeholder training, field execution, and cross-functional account planning. I partner with internal supply, sales, and operations teams to strengthen customer relationships, improve account health, and drive territory expansion.Previously, as an Enterprise Business Development Representative at Axonius, a cybersecurity SaaS platform, I built executive level relationships with CISOs and IT Directors and generated qualified enterprise pipeline through targeted outbound campaigns using Salesforce, Outreach, ZoomInfo, and LinkedIn Sales Navigator. At EBQ, I supported concurrent B2B SaaS client campaigns across multiple industries and partnered with customer success and marketing teams on retention messaging.Earlier in my career at Safety Partners, I managed EHS compliance programs for a portfolio of biotech and pharma client accounts, delivered client onboarding and training, and served as ongoing client liaison for escalations. That portfolio experience sharpened my ability to translate complex technical needs into practical, client-centered solutions and to own relationships with highly technical stakeholders.I am currently deepening my focus on AI-assisted workflow automation, customer lifecycle optimization, and data-informed customer engagement using tools like Microsoft Power BI to improve onboarding speed, retention, and account expansion.Outside my core role, I occasionally support founder led and small business initiatives around digital growth, client engagement, and go to market strategy.I am especially interested in Customer Success Manager, Account Manager, Strategic Account Management, and Client Partner opportunities at B2B SaaS and enterprise technology companies where relationship ownership, stakeholder management, and measurable customer outcomes matter most.
Experience
Field Account Sales and Marketing Representative
May 2024 — Present · Austin, TX, US
Manage $3M territory book of business across 5 enterprise retail accounts, contributing to 20% YoY revenue growth through consultative product demos, account planning, and stakeholder training.Strengthen retailer account health and partner retention through consultative support and real-time troubleshooting, improving in-stock compliance by 25% across the book of business.Execute 20+ live product marketing events and demo activations, driving a 23% lift in event-day customer traffic and a 14% event-to-purchase conversion lift, measured in Microsoft Power BI.Train and enable 16+ Home Depot associates on product knowledge and consultative selling, producing a 12% department-level sales lift.Partner with internal supply, sales, and operations teams on territory growth plans and customer success initiatives, coordinating cross-functional execution across 5 retail locations.Drive 17% department-specific sales growth through targeted product demonstrations, brand advocacy, and in-store customer engagement programs.Build cross-functional relationships with store leadership to secure premium brand placement and additional promotional opportunities across the territory.Contribute to 10% category sales growth by identifying emerging market opportunities and feeding field intelligence back to internal stakeholders.
Education
University of Massachusetts Amherst
Bachelor's degree, Biochemistry and Molecular Biology
2015 — 2019
Minuteman High School
High School Diploma, Programming and Web Design
University of Massachusetts Amherst
Bachelor of Science - BS, Biochemistry
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