Avisek Dutta

About Avisek Dutta

With over 10 years of specialized experience in the ServiceNow ecosystem, I don’t just implement tools—I architect digital transformations. My career has evolved from deep-dive engineering to defining the \"Target State Architecture\" for global enterprises.Currently, as a Senior Lead Architect, I govern end-to-end ITOM and CMDB strategies for enterprise clients, bridging the gap between complex cloud-native infrastructure (Azure/Kubernetes) and C-suite business goals. I specialize in turning chaotic data into trusted insights using CSDM 4.0, Event Management, and Automated Discovery.What I bring to the table- Strategic Vision: Translating business pain points into multi-year ServiceNow roadmaps- Architectural Governance: Designing rigid standards for data integrity, reducing CI duplication, and ensuring audit readiness- Cloud-Native Fluency: Architecting observability for hybrid clouds, integrating Azure/AWS with ServiceNow for real-time visibility.I am passionate about helping organizations move beyond \"ticketing\" to true \"service awareness.\" Let’s build a platform that drives your business forward.

Experience

1. Architect

   apricot jam

   Sep 2023 — Present · IN

   Acting as the Principal Architect for enterprise engagements, governing ITOM & CMDB maturity for Global clients.• Enterprise Architecture Strategy: Defined and executed a multi-year ServiceNow Roadmap, transitioning a global client from legacy tools to a unified ITOM platform, resulting in a 40% reduction in MTTR. • C-Level Advisory: Partnered with CIOs to align ServiceNow capabilities with business goals, securing buy-in for CSDM 4.0 adoption. • Governance & Compliance: Established a CMDB Governance Framework with automated health audits, improving data accuracy scores from 60% to 95%+. • Cloud-Native Innovation: Architected a scalable Discovery solution for Azure & Kubernetes, enabling real-time visibility into dynamic microservices.

Education

• St. Thomas’ High School

  ISC

  2009 — 2011

• ST. Thomas’ High School, CISCE board

  ICSE

  1996 — 2009

• Calcutta Institute Of Engineering And Management

  Bachelor of Technology (B.Tech.), Information Technology

  2011 — 2015

Skills

• C
• Programming
• Html
• Oracle Database
• Software Development
• Python
• Java
• Databases
• Integration
• Sql
• Software Project Management
• IT Service Management
• Requirements Analysis
• J2ee Web Services
• Database Administration
• Servicenow
• Requirements Gathering
• Software Development Life Cycle (Sdlc)
• Javascript
• Windows
• Web Development
• Cascading Style Sheets (Css)