Avis London

Experience

1. Customer Success Manager

   Mentor Collective

   Sep 2023 — Present

   As a Customer Success Manager at Mentor Collective, I specialize in translating institutional goals into high-impact, scalable mentorship programs that measurably boost student retention and belonging. I manage the full lifecycle of key university partnerships, ensuring operational excellence from program launch through matching and ongoing engagement.Key areas of focus include:Strategic Partnership Management: Serving as the primary relationship owner for university clients, focusing on programs like Career Readiness, Enrollment, and First-Year Experience (FYE) initiatives to align mentorship with institutional success metrics.Operational Execution & Data Integrity: Expertly navigating the complexities of large-scale matching processes. This involves identifying, troubleshooting, and rapidly resolving technical and data-related blocks (such as hard requirement dependencies and missing mentee data) to ensure timely and effective program launches.Consultative Guidance: Providing actionable recommendations and guiding partners through critical program decisions—such as data remediation strategies for waiting mentees—to maintain compliance and maximize student participation.Driving Outcomes: Utilizing platform analytics to track mentor/mentee engagement and proactively intervene to ensure program goals, retention targets, and positive student outcomes are met.

Education

• Abilene Christian University

  Master’s Degree, Higher Education/Higher Education Administration

  2014 — 2016

• East Texas A&M University

  Bachelor of Science (BS), Social Work

  2007 — 2011