Avirup Mullick

About Avirup Mullick

Experienced in leading global teams and managing operations and technologies like – Automation Engineering [AI/ML enabled BOTs (Chat, Email, Triaging and solving other business problems), Self-services & automated workflows in PowerShell, Python & Power Platform, Robotic Process Automation (RPA) using UI Path] Digital Workplace Experience [Collaboration (O365, SharePoint, One Drive, Confluence Wiki, Slack, Device Management, Power Platform) and Conferencing AV & Voice technologies (Blue Jeans, MS Teams, UCCE, VoIP, etc.)] Automation Platform Support [RPA (Robotic Process Automation – UI Path), EDA (Event Driven Automation – Stack Storm), Power Platform)] Infrastructure Support [Campus Network Operations, Systems Ops (Servers, IT Cloud, Database, Storage & Backup)] Service Desk (L1 Tech Support)[Digitized 30% of support via Chat BOT, Email BOT and other AI/ML based BOTs]

Experience

1. Manager 4, Digital Employee Experiences, Automation & Service Desk - Global Operations Center

   Adobe

   Jan 2017 — Present · Noida, IN

Education

• Presidency University, Kolkata

  Bachelor of Science - BS, Mathematics

  1996 — 2000

• University of California, Berkeley, Haas School of Business

  Executive Program in Management, Executive Education, Berkeley Executive Program in Management

• Vidyasagar University

  Master of Computer Applications - MCA

  2000 — 2003

Skills

• Enterprise Software
• Customer Engagement
• IT Infrastructure Management
• Private Cloud
• IT Procurement
• Team Leadership
• Test Lab Management
• Business Process
• Client Liaison
• IT Strategy
• IT Management
• Infrastructure
• Cloud Computing
• Replication
• Computer Lab Management
• Management
• Cloud Computing Iaas
• Vendor Management
• IT Service Management
• Database Design
• Hybrid Cloud
• Leadership
• Linux
• Desktop Support Management
• IT Operations
• Databases
• Sql
• Agile Methodologies
• Itil
• Project Management
• Unix
• Oracle
• Solaris
• Microsoft Sql Server
• Process Management