Aviroop Banerjee
Hospital Management and Administrative
- Role
- Executive International Patient Service at Apollo Hospitals
- Location
- Chennai, IN
- LinkedIn followers
- 500 followers
About Aviroop Banerjee
Experienced healthcare professional with a demonstrated history of working in…
Experience
Executive International Patient Service
Feb 2023 — Present · Chennai, IN
As an Executive – International Patient Services, I ensure a smooth, supportive, and seamless experience for international patients from pre-arrival to post-treatment. This role involves coordinating appointments, travel logistics, hospital admissions, and acting as a liaison between patients, medical teams, and hospital administration.Key Responsibilities:1. Patient Coordination: Act as the single point of contact for international patients and their attendants. Assist in scheduling consultations, diagnostics, surgeries, and follow-ups. Facilitate video consultations and second opinion requests for overseas patients.2. Logistics & Travel Support : Coordinate travel, visa, airport pickup/drop, accommodation, and language interpreter services. Ensure all pre-arrival documents and medical reports are collected and reviewed by clinicians in advance.3. Communication & Liaison : Coordinate with treating doctors, nursing staff, and administration to update and assist patients. Ensure clear and timely communication regarding treatment plans, estimates, and medical outcomes.4. Govt. Statutory work : Ensure that all international patients (especially those on Medical Visa – M Visa) and their attendants (MX Visa) are registered with FRRO/e-FRRO within the stipulated time. Submit C-Forms to notify the local immigration authority about the foreign national\'s place of stay. Assist patients who need medical visa extensions by preparing medical letters from consultants and coordinating with FRRO or the Ministry of Home Affairs (MHA). Advise patients on the correct visa category (M/MX) and documentation required for smooth processing.5. Billing & Financial Coordination: Provide treatment cost estimates and support the billing department in ensuring transparent and timely payments.6. Customer Experience: Ensure a high standard of hospitality and patient care experience throughout the patient journey. Conduct monthly followup for further assistance of the patients
Education
Guru Nanak Institute of Pharmaceutical Science and Technology
BBA is Hospital Management (B.H.M), Hospital and Health Care Facilities Administration/Management
2019 — 2022
Swami Vivekananda University
Master's in Hospital Administration , Post Graduate in Hospital Administration
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