Aviral Kumar
Consulting|Marketing Intern at ICICI |IMTG’23| PGDM Marketing
- Role
- Consultant at Deloitte
- Location
- Ghaziabad, UP, IN
- LinkedIn followers
- 500 followers
About Aviral Kumar
A dedicated consultant with a passion for problem-solving, digital transformation, and…
Experience
Consultant
Jul 2023 — Present · Gurugram, IN
Project 2 - •Redesigned and streamlined business processes by conducting AS-IS TO- BE mapping and gap analysis to recommend solutions to reduce the TAT by integrating portals to increase collaboration using Salesforce Service and Experience Cloud•E2E ownership of mapping consumer dispute journey from existing process to segmenting them into Salesforce capabilities for the service user to work on them effectively and close disputes without breaching service agreements. Thus, preventing revenue leakage•Partnered with Architecture and Technical team to provide the most suitable solutions based on client business processes and led multiple demo sessions to get SIT, UAT and Prod Go live signoff on the capabilities builtProject 2 - •Spearheaded Service and Support team of Deloitte and client\'s developers as a functional lead to enhance End-to-End capabilities in Salesforce Service Cloud•Responsible for stakeholder management, requirement gathering, and feature prioritization using WSJF, and actively contributed to solution design discussions to improve turnaround time for service requests•Reduced TAT by 25% by automating case allocation to resources and increasing collaboration between agents by creating queues
Education
Jaypee Institute of Information Technology, Noida
Bachelor of Technology
2015 — 2019
Delhi Public School, Indirapuram
High School
2014 — 2015
Institute of Management Technology, Ghaziabad
Master of Business Administration - MBA
2021 — 2023
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