Aviral Khare

Experience

1. Branch Manager

   Learning Routes

   Mar 2023 — Present · Gurugram, IN

   Help to create a team environment that rewards achievement and makes individual want to come to work each day• Establish the goals and objectives of the team, assign tasks, and review work• Listen to phone calls to improve and ensure Quality SLA is met• Conduct regular meetings to communicate, motivate Account Managers and Customer service managers to ensure good working discipline leading to sales target and customer service achievement• Working Knowledge of CRM (SalesForce, Lead squared, and Meritto) for lead, Contact, pipeline, forecast management• Handling Customer Escalations• Providing coaching, guidance, and support to ensure success• Collaborations with other internal departments and external stakeholdersto ensure smooth pre-sales and post-sales process• Developing and implementing training programs for the sales and customer service team to enhance their skills and knowledge

Education

• Institute of Hotel Management

  Bachelor's degree, Hospitality Administration/Management

  2012 — 2015

• Christ Institute of Management, Delhi NCR

  PGDM, Marketing

  2017 — 2019