Avion Monroe

Intake Coordinator @CBI Health

Work as part of a team to implement approved processes to ensure SLA goals are achieved, every service provider’s caseload is properly assigned, and client expectations are met. Schedules service providers for client visits in areas assigned by manager· Keeps up to date with daily changes such as staff availability, changes in client service· Ensures client and service provider information is accurate and up to date in the· Scheduling database· Provides timely information, through the use of communication technology (telephone, fax, e-mail, voicemail), to field staff, services providers, co-workers, Managers andTeam Leaders, and clients· Verifies visit confirmations from field staff and processes in a timely manner· Works collaboratively as part of a team willing to assist others and mentor new staff· Contributes to the principles of customer-focused service and continuous quality