Avinash Yadav

About Avinash Yadav

Over 5 years of experience working with distinguished organizations, with an accomplished work profile on Customer success management.Awarded top performing CSM for 2024 in the APAC region.Good interpersonal, communication, problem-solving skills as well as strong teamwork spirit. I am passionate about customer / stakeholder experience and collaborative partnerships. I am open to learning and adapting new skills and technologies.Cross-functional Collaboration | Stakeholder Management | Vendor Management | Customer On-boarding, Engagement & Support | Customer focused | Process Streamlining | Prioritisation | Problem Solving | Training & Mentoring | End-To-End Project Management | Marketing Management | Relationship Development | Issue, Risk and Change Management | Process Improvement & Strategy | Team Building | Coaching | Streamlining & Business Process Modelling | Communication | Design Thinking | Innovation | Brand Development | Program Execution.

Experience

1. Customer Success Manager - Apac

   Diligent

   Oct 2023 — Present · Bengaluru, IN

   Responsible for overseeing enterprise accounts in the APAC region, managing the entire project lifecycle in the customer relationship, including engagement with users, Board Members, and Executives• Devising and executing account strategies aligned with customers\' business objectives, conducting QBRs for high-value Enterprise, and ensuring smooth implementation plans• Consistently surpassing blended retention targets for the designated accounts on a quarterly basis.• Skillfully negotiating contract terms, including price increases during renewals, to achieve successful outcomes• Maintain continuous communication with clients to assess satisfaction and foresee forthcoming requirements, including recognizing opportunities for product and service utilization expansion, subsequently transferring these to the Expansion Sales team• Effectively onboarding newly acquired or assigned accounts, providing training on various product modules and software enhancements, and driving platform adoption efforts• Proficiency in effectively overseeing numerous clients and products with a structured and detail-oriented approach• Capability to provide support for Director-level Customer Success tasks whenever necessary, aiding the team and providing updates to management• Serve as a bridge between various internal departments (services, sales operations, marketing, and sales)• Collaborate with technical experts when necessary to fulfill customer demands, concurrently managing customer expectations to avert overwhelming workloads or missed timelines• Furnish customer insights on solutions, aiding in the ongoing enhancement of software and product offerings• Contribute to the guidance, mentorship, and skill advancement of the wider Customer Success team

Education

• ICFAI Business School

  Master of Business Administration - MBA, Marketing

• Rani Laxmi Bai Memorial School (R.L.B.)

  Mathematics and science

• Institute of Hotel Management, Catering Technology and Applied Nutrition, Mumbai

  Bachelor's in Hotel Management, Hotel Management